Privacy Policy

Last updated: March 30, 2026

1. Introduction

Egenxy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services:

  • Personal Identifiers: Name, email address, phone number, company name, and business details you provide through our forms.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and click patterns.
  • Technical Data: IP address, browser type, operating system, and device information.
  • Communication Data: Records of your correspondence with us, including emails and consultation call notes.

3. How We Collect Information

We collect information through:

  • Direct interactions: Forms you complete, emails you send, and calls you book.
  • Automated technologies: Cookies, Google Analytics, Microsoft Clarity, and our custom lead form analytics.
  • Third parties: Publicly available business information for lead research (LinkedIn, company websites).

4. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Communicate with you about projects, consultations, and support
  • Send marketing communications (with your consent)
  • Analyze website usage and optimize user experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly.
  • Analytics cookies: Google Analytics 4 and Microsoft Clarity help us understand how visitors interact with our website.
  • Functionality cookies: Remember your preferences and settings.
  • Marketing cookies: Track visitors across websites for advertising purposes.

6. Data Sharing and Disclosure

We may share your information with:

  • Service providers: Hosting providers, email services (Resend), analytics providers (Google, Microsoft), and our self-hosted infrastructure.
  • Business partners: Subcontractors and freelancers who assist with project delivery (under confidentiality agreements).
  • Legal authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain client data for 3 years after project completion.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us at privacy@egenxy.com.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@egenxy.com
  • Address: Egenxy, Hanoi, Vietnam